Remote Diagnostics

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Our team can help troubleshoot any issues you’re experiencing
with your platesetter from our offices. We offer flat-rate remote
diagnostic support for CtP equipment and workflow software.
We can help identify ctp error codes and offer solutions to
return your equipment to optimal performance.

The link above downloads Team Viewer host software onto
your computer. We will need the ID number that appears
when you open the application. There is also a password
that only applies for the next session or until the program
is closed.

SCHEDULE AN APPOINTMENT WITH
OUR SERVICE TEAM
Contact us by phone at +66-87-801-8998,
by email or by filling out our contact form to set an
appointment for a remote diagnostic session.

1 REACH A TECHNICIAN BY PHONE
Once an appointment is made, our team will contact
you by phone before the remote support session.

2 DOWNLOAD TEAMVIEWER
Our technicians will then ask you to download
TeamViewer by clicking the button on this page.

3 PROVIDE OUR TECHNICIANS WITH YOUR
ID AND PASSWORD
Run TeamViewer. A pop-up will appear with a
unique ID and password.

4 BEGIN REMOTE DIAGNOSTIC SESSION
Your session will begin once our technicians have
made a successful connection to your computer.

CONTACT US

Fill in the information below and we shall get back to you as soon as possible.
By continuing you accept our General Terms and Conditions for Trading.

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